Trip and Travel Insurance Testimonials
In dire straits, Travel Guard makes all the difference.
“December was one of the worst months in my life. I was to fly home on 12/15 for the funeral of 2 close family friends. I then received news that my father died tragically on 12/13. I had purchased travel insurance.
Needless to say, after 3 deaths, funeral services and my brother ending up in the hospital, I was not in a stable mind, so I decided to call Travel Guard to help me. I was connected with Amy Martens who stuck by my side and helped advocate with the airlines. I was too distraught to do it on my own. She stayed on the phone with the airlines, got me booked on a new and calmed me down, telling me to just submit the claim later.
It would be nice if the story ended there, unfortunately my flight had been cancelled. JetBlue didn’t have any more flights out that day; neither did American. Exhausted, I just lost it. Amy stepped up again to help; she put me on a flight within a couple of hours of my original departure. And then….she made a follow-up call to make sure I got home okay!
Amy Martens is worth her weight in gold. She stayed cool and calm for me. Now back on my feet again, I wanted to let you know what a great employee you have.”
Trapped? Travel Guard to the rescue!
An estimated 200 Americans were trapped in a Costa Rican airport after numerous delays and cancellations. Since they passed through customs, armed security kept them from leaving. Worse, security refused to let food or cots in overnight. Blankets were only provided to young children for sleeping on concrete. Travel Guard had a family of five in the mix whose flights were cancelled five times.
After calling Travel Guard, we spoke to a few of your agents (Jenny Kruz, Henry Rose and Rosemarie Flees) who secured a room across from the airport only to have security deny the family’s wish to leave. A hotel employee offered to be connected with Security to try and gain clearance, with no luck. The family’s next request was for Travel Guard to file a complaint at the US embassy. Finally, their flight was scheduled to depart. The support our agents provided was something this family will never forget.
“You were AMAZING!! We were in a nightmare situation and you kept me calm and helped in every way possible to mitigate the problem. Above and beyond any customer service I have ever experienced anywhere, anytime; and I travel extensively! I would never consider using a different travel insurance company again. Thank you for your incredible people and service. I will recommend you to everyone I know.”
– Lisa Saver