Rental Policy

Policies, Terms, & Conditions

Due to COVID-19, we have updated our cancellation and transfer policy for cancellations made after May 1, 2020. Click here to learn more.


In consideration of the monies received and mutual promises, the owner of the Rental (Property), through its management agent, Holiday Vacation Rentals (HVR), agrees to grant use of the Property to renter under the following terms and conditions.  The use of the property under this Agreement is for short term accommodations and not a tenancy agreement: 

RESERVATIONS  can be made online, or by calling our reservations desk during regular office hours.  Online booking requires the acceptance of terms and conditions and valid credit card information.  Rentals require 50% Advance Payment for reservations made 31 days or more prior to the arrival date or 100% payment for reservations made within 30 days of the arrival date.

PAYMENTS AND BALANCE DUE:  The total rental Amount is due at time of booking on reservations made within 30 days of the arrival date.  An advance payment is due at time of booking on reservations made 31 days or more prior to the arrival date and 2nd payment balance is due thirty days prior to the arrival date.   Rental charges and balance due are authorized to be made to the MasterCard, Visa, or AMEX credit card used at time of booking.  Personal checks are accepted for the 2nd payment balance, only if payment is received 30 days prior to the arrival date.   Holiday Vacation Rentals shall have the right, without further notification, to deem the reservation cancelled without refund of advance payments if the final payment is not received when due.

PROPERTY DAMAGE PROTECTION: Our properties and their contents are valuable and reasonable care should be taken with them during the rental. Our company, including the participating Property homeowners we represent (“we”, “our”, “us”), is an additionally-insured participant in a Property Protection Program that reimburses certain costs for unintentional accidental damage during the rental occupancy. We charge Renters a non-refundable administrative fee to defer our costs for Program participation. If the Renter or a member of Renter’s party or Renter’s guest causes any damage to real or personal property as a result of unintentional accidental acts or omissions, Renter must immediately notify HVR of damages or losses during the occupancy or the insurance coverage will be void and you will be responsible for damages. Renter is liable to us for any damages caused by the Renter or a member of Renter’s party or Renter’s guest that are not reimbursed to us or exceed the maximum per-incident limit of our coverage, and the credit card on file will be charged. Depending upon the Property rented, Property Damage Protection will protect you up to $1,500.00 or $3,000.00 in unintentional damages to the Property interior that happen during your stay.  The insurance plan does not cover negligent acts or willful misconduct.

ADVANCE RENT PAYMENTS, SECURITY DEPOSITS AND BALANCES :  All payments  are deposited into the HVR   trust account at First Community Bank, Harbor Springs, Michigan.   Non-refundable reservation fees and insurance may be disbursed upon receipt. The disbursal of advance rent payment may be made upon the rental arrival date or a material breach of this Agreement.

TRANSFERS:  Renter may transfer from one week to another within the same Property only within the same calendar year subject to availability. All requests for trans­fers must be made in writing and received by HVR, at least 60 days prior to arrival date.  There will be a $150.00 transfer fee plus additional rent charges for transfer to a higher rate season.  No refund will be paid if moving to a lower rate season.   

TAXES: Tax payments  required by the State of Michigan include Sales and local lodging Accommodation Taxes, where applicable.     

PETS: No pets are permitted except in designated pet friendly rentals.  Pets are limited to two (2) domestic adult dogs (no puppies).  The standard pet cleaning fee is $150.00 (may vary depending on property.)  Pet owners are responsible for additional charges resulting from damages, or outside yard clean up.  IF AN UNAUTHORIZED OR UNREPORTED PET HAS BEEN IN ANY RENTAL, PET FRIENDLY OR NOT, THERE WILL BE A MINIMUM CHARGE OF $250.00.

SMOKING: No smoking is permitted in any Holiday Vacation Rental Property.  If smoking occurs, a minimum $250.00 cleaning charge will be assessed.

FAMILY OR CORPORATE GROUPS ONLY: Renter acknowledges that he/she is an adult of 25 years of age or older and shall personally occupy the Property for the entire rental period.  Renter acknowledges he/she may not rent the Property for a non-family use i.e. as a high school, or college group or party.

MAXIMUM OCCUPANCY: Overcrowding beyond the occupancy limit specified for the Property including children, may not be exceeded.  Renters will be subject to eviction, loss of any security deposit, additional cleaning charges and entire rental payment if over-occupancy occurs.

FURNISHINGS AND EQUIPMENT: Properties are individually decorated.  Décor reflects the taste of the owner and varies widely.  Homes are equipped with dishes, cookware, flatware, glasses, and basic appliances.  Bed linens and towels are provided.  Please be sure to pack any specialty items that you may require during your stay.  Please contact HVR if you would like assistance with making any special arrangements .

FIREPLACES:  Where available fireplaces are for use during cold weather only, and may not be used while the air conditioner is running.  Only Dura Logs should be burned in fireplaces where supplied.

HOT TUB AND POOLS:  Hot tub temperatures are set between 100 and 102 degrees. Children should not stay in hot tubs for extended periods.  Pools are set between generally recommended temperatures of 80 and 84 degrees. Renter agrees to be solely responsible for the use and operation of hot tubs, whirlpools and swimming pools.  Hot tubs and pools are maintained between renters.   Renter will be charged for mid-week treatment or cleaning that becomes necessary resulting from overcrowding, use or misuse on request.  No glass or glass containers are permitted in hot tubs and pools .

CONDITION OF PROPERTY: All equipment in the Property should be in good working order.  Please report any inoperative equipment to our office immediately.  Every reasonable effort will be made to promptly repair inoperative equipment.  Renter may be charged a service call fee if an equipment problem is determined to be a result of user error. No refunds will be made for inconveniences resulting from inoperative air conditioners, appliances or mechanical failure.  If a condition occurs that affects the habitability of the Property, HVR will make its best efforts to relocate Renter to another available rental property.  If another rental property is not available to relocate Renter, then HVR will refund any unused days of the rental period.

DESCRIPTIONS AND RATINGS:  Each rental property is rated according to condition and amenities to help with your selection.  See Rental Property Rating .  Every effort has been made to ensure that property ratings, descriptions, and distances to area attractions: ski, golf, beach, and water access are accurate; however, HVR is not responsible for changes made to furnishings or equipment, or errors in descriptions.

ITEMS LEFT BEHIND AND LOCK OUT: Holiday Vacation Rentals is not responsible for articles lost, stolen or left behind in homes.  Please double-check for personal items prior to your departure.  There is a $50 return item fee plus the cost of mailing to return left behind items.  There is a service call charge for lock outs.

LOCKOFFS: Please respect these locked closets, cabinets, or rooms. They are NOT INCLUDED as part of your rental.

RESTRICTIONS:  Renters are required to abide by rules and regulations for the property in which they stay. A guest services guide is located in the property and includes applicable rules and regulations along with guidelines for the rental property use, check-out procedures, emergency numbers, and other pertinent information.  Some locations may have restrictions against RV, boat, motorcycles, or camper parking on the premises.

CHECK-IN:   Arrival check-in is 4:00 PM on the arrival date.  If you are unable to check-in before our offices close, please call for late arrival instructions.    You will be provided directions to the Property, key code or keys upon arrival and payment in full.  In extreme situations check-in time may need to be extended for cleaning and maintenance.  Renter shall not be on the Property prior to check-in time.  Early arrival may be subject to an additional charge.

CHECK-OUT:  Check-out time is 10 AM on the date of departure.  Please observe this rule as housekeeping staff needs time to prepare the Property for the next guests.  RENTER MAY BE CHARGED UP TO ONE (1) ADDITIONAL NIGHT RENTAL IF PROPERTY IS OCCUPIED AFTER CHECK-OUT TIME. . Renter is responsible for leaving the Property in a like arrival condition upon departure. Please secure all windows and doors, wash dishes, and clean out the refrigerator.  Trash should be placed in either the location designated in the guest services guide or trash bags placed in rubbish container in the garage.  Leave used beds unmade.  Unless otherwise designated, keys should be placed in the key drop at the check-in location.  If your rental requires extra cleaning because it is left in a condition unlike arrival, you may be charged an additional cleaning fee.

DAMAGE AND ADDITIONAL CHARGES:  Damages occurring during the occupancy, including lost keys, garage and TV remote controls are the Renter’s responsibility and must be reported to Holiday Vacation Rentals immediately.  Two (2) keys will be issued at check-in.  There is a $50.00 per key/garage remote charge for each item not returned.  If the cost of the damage repair or replacement is undeterminable by the time of departure, the Renter shall remain responsible for such costs, exceeding the amount covered under ARDI and agrees to pay HVR promptly.  DO NOT WAIT UNTIL CHECK-OUT TO REPORT PROBLEMS.

INSPECTION AND REPAIRS:   Access for the repair or replacement of fixtures, appliances, furnishings and equipment may be made by HVR during the rental period.


a)  In the event of fire, eminent domain, act of nature, delay in maintenance affecting habitability of the Property, including sale or foreclosure, Renter agrees that Holiday Vacation Rentals’ or Owner’s sole liability as a result of any such condition is a refund of the prorated rental for each day Renter is unable to use the property.

b)  Renter understands that there are inherent risks associated with any property, including risks associated with the use of pool, hot tub, whirlpool, sauna, fireplaces, grills, etc.  Renter represents and certifies that he/she is thoroughly familiar with the proper use of the Property, including any appurtenances, fixtures and equipment in and upon the premises.  Renter shall be responsible for Renter’s guests and group members.  Renter agrees to release and indemnify the Owner and Holiday Vacation Rentals from and against all liability or loss should anyone be injured upon the premises during the rental period resulting from any cause whatsoever, except in the case of a personal injury caused by the negligent act of the Owner.  Renter further agrees that Renter is responsible and liable for,and will pay upon request any damages that occur to the Property or any portion thereof due to Renter’s or his/her guest’s mis­use, or negligent use of the Property or any portion thereof.

c)  Renter shall not be entitled to any refund or rebate due to delay in check-in, early check-out, unfavorable weather, temporary disruption of utility services, malfunctioning or dissatisfaction with equipment/appliances/furnishings or condition of property, construction and associated noise.

d)  Renter agrees to hold Owner and HVR harmless of any liability for injury or damage resulting from accident, injury, or loss of enjoyment resulting from weather, inoperable appliances, or equipment.

TERMINATION If Renter or any member of his/her rental group violates the terms of this Agreement, then Holiday Vacation Rentals may, at its sole discretion, terminate this Agreement with no refund of the unused portion of rent and may enter the premises and remove R enter , the members of his/her group and their belongings.  A material breach of this Agreement shall include, but is not limited to the careless and reckless use of the Property.

Due to COVID-19, we have updated our cancellation and transfer policy for cancellations made after May 1, 2020. Click here to learn more.

CANCELLATIONS:  In the event of a cancellation, notice must be in writing to: Holiday Vacation Rentals, 6789 S. Lakeshore Dr., Harbor Springs, Michigan 49740.  If a reservation is cancelled sixty-one (61) days prior to the arrival date, one hundred (100) percent of the rental amount, less the reservation fee and a $250 cancellation fee will be refunded.  If cancelled between thirty-one (31) days and sixty (60) days prior to arrival date, fifty percent (50) of the rental amount, less the reservation and cancellation fee will be refunded.  There are no refunds for reservations cancelled within thirty (30) days of the arrival date.   ALL SEASON VACATION RENTAL TRAVEL PLAN IS HIGHLY RECOMMENDED TO PROTECT AGAINST UNEXPECTED TRAVEL DELAY, CANCELLATION, OR INTERRUPTION.

Thank you for making your reservation with Holiday Vacation Rentals.  We are confident compliance with these policies, terms, and conditions will help all guests have a safe and enjoyable vacation.  Renter understands all rules, charges, and fees that may be levied and authorizes Holiday Vacation Rentals to charge any fee due resulting from violations to this Agreement to his/her credit card.

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